Manufacturers, Distributors, Retailers & System Integrators

Expert Management of RMA Returns

Everyone loves to ship product, but managing returns can be time consuming, costly, and a high risk for customer dissatisfaction and negative online reviews. RMA management is not what you focus on, but it’s what we live for at Green Wave Electronics.

We offer a wide array of Returns Management Programs for manufacturers, wholesalers, distributors, retailers, and system integrators. Depending on the program, Green Wave Electronics professionally represents the entity requesting the RMA (claimant) or issuing the RMA. No matter which side of the fence we stand on, our KPIs are aligned with your KPIs.

Talk to our team

Returns Management That Protects Margins and Customer Satisfaction

If returns are not verified and documented, teams either spend too much time triaging product or skip steps and issue credits where no credit is due. Green Wave Electronics brings a consistent, evidence-backed RMA process that reduces wasted shipping, prevents unnecessary credits, and keeps customers informed with clear outcomes.

Reduce wasted shipping and handling

Prevent unnecessary credits and NFF

Align KPIs across the RMA chain

Our Returns Management Programs Include

Solutions for Manufacturers

We act as the RMA issuer, responding to return requests, generating labels with embedded RMA numbers, and documenting findings with photos, testing, and TOS-consistent dispositions.

Solutions for System Integrators

We represent you as the RMA claimant, qualifying failures through inspection and functional testing, verifying warranty status, and managing the full return cycle through credit or replacement.

Solutions for Vendors

A hybrid model for wholesalers, distributors, and retailers: we issue RMAs to end users, inspect and test returns, and then file manufacturer RMAs for covered units while resolving non-covered items.

RMA intake and label creation

We record SKU, serial number, and complaint details, then generate shipping labels with embedded RMA numbers and send them directly to the claimant.

Inspection, reset, and functional testing

Upon receipt, each unit is inspected, reset, and tested. We record findings including warranty status, observed defects, and any customer damage that may void warranty terms.

Photo evidence and TOS-consistent disposition

Each part is photographed with close-up HD detail. We record an RMA finding consistent with TOS, including NFF, OOW, customer damage, credit approved, or replacement approved (new or refurbished).

Financial Benefits of a Managed RMA Program

Regardless of where your company sits on the RMA supply chain, you are undoubtedly spending a lot of time managing and testing your returns or are choosing to skip steps which result in issuing credits where no credit is due. A structured program reduces unnecessary credits, avoids wasted shipping, and keeps the reverse supply chain cost under control.

financial impact

Where a Managed RMA Program Pays Off

Talk to our team

Claimants: fewer dead-end returns

If you are not returning product because it is too difficult, or you are returning everything and pushing the headache to the RMA issuer, you are not minimizing the cost of your reverse supply chain. We qualify returns first and manage the full cycle through credit or replacement.

Manufacturers: better triage and faster feedback

Your costs to process and reject a high percentage of RMAs can eat away at profits. Our program provides detailed reporting on actual failure modes to spot manufacturing deficiencies early and help avoid expensive, reputation-damaging product recalls.

Vendors and integrators: fewer disputes, cleaner outcomes

You save on shipping fees and the lost time associated with returning product that ultimately gets rejected for credit or replacement. By returning only actual failed, in-warranty product, you improve the relationship with the manufacturer and may be able to negotiate better terms by reducing wasted triage time.