Products fail. That’s a fact of life. For mission-critical electronics, you need to respond immediately and get a replacement on the way the very same day. Green Wave Electronics helps you do exactly that.
Stock replacement inventory at Green Wave Electronics, then place replacement orders in real time through the Green Wave Electronics Portal. If needed, our ordering platform can also integrate with your ERP system so replacement orders route electronically with minimal manual work.
When something goes wrong, your customer’s experience depends on speed and consistency. Our Advanced Replacement Program is built to ship replacements the same day, with real-time ordering and clear operational control for your support team.
You stock replacement inventory at Green Wave Electronics so we can ship immediately when an issue is reported, without waiting for inbound returns or internal transfers.
Support customers of new product and run the same rapid replacement model for refurbished product programs as well, using the same fulfillment workflows and controls.
Your customer service team can place replacement orders directly in the Green Wave Electronics Portal, while ERP integration can electronically route orders with minimal manual touchpoints.
All Advanced Replacement orders placed by 2pm (local time) ship the same day, helping you restore uptime and reduce customer frustration when failures happen.
Thanks to proximity to the FedEx hub at the Hartsfield-Jackson Atlanta International Airport, we can extend the order window to 5pm for overnight orders when rush service is needed.1
Returns and replacements are a fact of life for technical products. Our program is designed to be one of the most cost-effective ways to protect customer satisfaction and maintain your corporate image when something goes wrong.
When your product is essential to a customer’s operation, delays quickly become escalations. An Advanced Replacement Program helps you ship first and resolve the failure faster, keeping customers productive and reducing the support burden on your team.
Advanced Replacement orders placed by 2pm (local time) ship the same day, helping you meet aggressive customer expectations for mission-critical electronics.
Replacement orders can be placed in the Portal or routed electronically through ERP integration, reducing manual work and keeping the process consistent across your support organization.
Fast replacement reduces escalations, protects customer satisfaction, and helps maintain your corporate image. It’s the most cost-effective way to respond when failures happen, especially for mission-critical products.
An Advanced Replacement Program ships a replacement product immediately, often the same day, so the customer can restore service quickly. The customer then returns the failed unit through your standard returns process.
Yes. Green Wave Electronics can deploy the Advanced Replacement Program for customers of new product and for refurbished product programs as well.
All Advanced Replacement orders placed by 2pm (local time) ship the same day. This helps you respond quickly when a customer reports a failure on a mission-critical product.
Yes. Thanks to proximity to the FedEx hub at the Hartsfield-Jackson Atlanta International Airport, we can extend the order window to 5pm for overnight orders when rush service is needed.1
Yes. Replacement orders can be placed directly in the Green Wave Electronics Portal or routed electronically through ERP integration, depending on your preferred workflow.