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Case Study

Green Wave Electronics Enabled a Fast Retail Rollout

A major clothing retailer needed to upgrade inventory control and loss-prevention across hundreds of stores without overnight multi-day installs or temporary closures.

Green Wave Electronics pre-configured, fully tested, labeled, and kitted each store’s equipment, then shipped it as a single scheduled delivery for install day. Post-installation failures were covered via an Advanced Replacement Program with configured replacements shipped overnight.

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Pre-install Configuration of Loss Prevention Equipment

Pre-Configured Store Kits That Install Fast and Work the First Time

Instead of shipping unconfigured devices to stores and hoping everything works on-site, the rollout was executed as a controlled, repeatable process. Each store received a single, labeled, pre-tested kit designed for minimal unpacking and off-hours installation, with replacements ready to go if anything failed post-install.

Store-by-store configuration at Green Wave

Kitting, labeling, and single scheduled shipments

Advanced Replacement for ongoing uptime

Executive Summary

A major clothing retailer needed to upgrade inventory control and loss-prevention across a huge network of stores throughout North America. In-store installation complexity would have required significant labor at each store, multiple overnight periods, or temporary store closures, which was not acceptable. Green Wave Electronics pre-configured and fully tested each store’s equipment, labeled and kitted it for rapid installation, shipped it as a single scheduled delivery for the installation date, and supported post-install failures through an Advanced Replacement Program.

Configure each store’s equipment off-site

Each device was configured to work in a specific store environment, communicate with other devices, and integrate with point-of-sale terminals before it ever shipped.

Ship one labeled kit per store, on schedule

After configuration and testing, each device was labeled by install location and packaged into a single shipment designed to arrive on the scheduled installation day.

Minimize downtime with configured replacements

Post-installation failures were routed to Green Wave Electronics, where replacements were pulled, configured, tested, and shipped overnight to restore store operations fast.

Challenges

The customer decided to upgrade loss prevention across hundreds of North American retail stores. The new system delivered cost savings in inventorying while improving tracking of customer activity and real-time theft detection. However, installation costs were prohibitive. Each device needed to be individually configured for a specific store and communicate with other devices and point-of-sale terminals. Out-of-the-box installs would have required multiple overnight periods with the legacy system disabled, or a 2–3 day store shutdown for a more orderly installation, both of which would have caused unacceptable disruption and lost revenue.

solution

The Green Wave Electronics Solution

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1

Pre-Configure and Fully Test Each Store Setup

Green Wave Electronics pre-configured and tested all devices for each store’s unique requirements, accounting for POS terminals, entry/exit configurations, store size, and handheld device needs.

2

Label, Kit, and Ship One Install-Ready Package

After testing, each device was labeled by its install location and packed so each store received a single shipment scheduled to arrive on the installation date, minimizing unpacking and in-store effort.

3

Advanced Replacement for RMA Returns

Any post-install failures were routed back to Green Wave Electronics, where replacement parts were pulled, configured, tested, and shipped overnight to the affected store.

Results

Installation time per store dropped enough to complete work in evening hours after stores closed, keeping business hours fully operational with no disruption to store operations.

Because equipment was picked, configured, and tested at Green Wave Electronics, defective units were identified before they shipped. Without pre-testing, defective devices would have delayed installations while stores waited for replacements, which would have broken the rollout schedule.

Post-install failures were resolved quickly. The Advanced Replacement Program enabled stores to return to full operation the day after a failure was reported, with preconfigured replacement parts that were easy to install without disrupting operations.

The customer saved money five ways: installation labor hours saved, 3rd shift differential saved, avoidance of lost sales revenue, elimination of out-of-box failures resulting in incomplete installations, and reduced ongoing downtime through the Advanced Replacement Program.

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