We accept returns that are requested within 30 days of receipt of the product(s). Please contact us before opening a return. Our customer service is available 5 days a week and can be contacted through email messaging (service@greenwaveelectronics.com) or contact form on website. We strive for excellence and will do the best within our ability to solve any issues regarding your purchase.

If you receive a product that's missing parts or accessories or is not in the condition you are expecting; please contact us for a replacement.

If you receive a product that was damaged in transit, please contact us as soon as possible and we'll help you with filing a claim and guide you through the return/refund process.

What you need to know about the return:

Please keep all the contents of the box in the original packaging. We must receive the product along with all accessories to issue you a full refund.

If a product needs to be returned because of shipping damages, please provide photos of the boxes the product arrived in as well as damages to the product to get a full refund.

A product that's returned to us without the original packaging will be charged a restoking fee. This is not applicable to those who received a damaged package.

A product that has returned without the original accessories will be refunded based on the product condition.

A product that has been used and returned will be refunded based on product condition.

Please provide us with the shipping tracking numbers after shipping out a return to get the refund within the same day we receive your returned products.